Refund and Returns Policy

Last Updated: November 6, 2023

At Rapid Response Dallas, we are committed to providing top-quality windshield repair and replacement services to our valued customers. We understand that unforeseen circumstances can arise, and we have established this Refund and Return Policy to address any concerns you may have regarding our services. Please take a moment to familiarize yourself with our policy, and feel free to contact us if you have any questions or require further clarification.

1. Warranty on Workmanship

We take great pride in the quality of our windshield repair and replacement services. All services performed by Rapid Response Dallas come with a limited warranty against defects in workmanship for a period of 12 months from the date of service completion. If you experience any issues related to our workmanship within this period, please contact us immediately, and we will assess the situation to determine the appropriate course of action. Our commitment is to rectify any issues promptly and to your satisfaction.

2. Warranty on Parts

The replacement parts used by Rapid Response Dallas are covered by a manufacturer’s warranty, which typically varies by product and manufacturer. We will provide you with information on the specific warranty terms for the parts used in your service. If you encounter any problems with the parts themselves, please contact us for assistance in facilitating the warranty claim process with the respective manufacturer.

3. Cancellation and Rescheduling

If you need to cancel or reschedule your appointment, please notify us at least 24 hours before the scheduled service. Failure to do so may result in a rescheduling fee. We understand that unexpected circumstances can occur, and we will do our best to accommodate your needs whenever possible.

4. Refunds

Rapid Response Dallas offers refunds in the following situations:

4.1. Service Not Performed: If, for any reason, we are unable to perform the requested service, we will provide a full refund for any payments made.

4.2. Warranty Claims: If your service is covered under our workmanship warranty (within 12 months), and we are unable to rectify the issue to your satisfaction, a refund may be provided at our discretion.

5. Return Policy

As windshield repair and replacement services involve the installation of automotive glass products, returns are not applicable to the products themselves. If you encounter any issues with the parts used, please refer to the manufacturer’s warranty for resolution.

6. Contact Us

If you have any questions, concerns, or need to request a refund, please contact our customer support team:

Rapid Response Dallas
Phone: (469) 885-5385
Address: 11565 REEDER ROAD, STE 300

Our team is available to assist you during our business hours. We are committed to resolving any issues and ensuring your satisfaction with our services.

Note: This Refund and Return Policy is subject to change. Please refer to the most recent version on our website or contact our customer support for the latest policy updates.

Thank you for choosing Rapid Response Dallas for your windshield repair and replacement needs. We value your business and strive to provide the best possible service to you.