frequently asked questions


Determining whether you need a rock chip repair or a new windshield depends on several factors, including the size, location, and severity of the damage. Here’s a detailed breakdown to help you make an informed decision:

1. Size of the Damage: Generally, if the damage is smaller than a quarter (around 1 inch in diameter), it’s often reparable through a rock chip repair. Anything larger might require a full windshield replacement.

2. Location of the Damage: The location of the damage is crucial. If the chip or crack is in the driver’s line of sight, near the edge of the windshield, or has extended into multiple layers of the glass, replacement may be necessary.

3. Number of Chips or Cracks: Multiple chips or cracks, especially if they are close together, might necessitate a replacement. Repairing several damages can weaken the overall integrity of the windshield.

4. Depth of the Damage: If the chip or crack has penetrated the inner layer of the windshield, it could compromise the structural integrity, and replacement may be safer.

5. Type of Damage: Different types of damage, such as star-shaped breaks, bullseye, or combination breaks, have varying repair limitations. Complex or intricate damage may require a replacement.

6. Age and Condition: The age and overall condition of your windshield play a role. If your windshield is already weakened due to wear and tear or previous repairs, replacement might be the better option.

7. Extent of Impairment: Consider whether the damage is affecting your visibility and safety. If it obstructs your view or distracts you while driving, it’s safer to opt for a replacement.

8. Insurance Coverage: Check your insurance policy. In many cases, insurance companies cover the cost of rock chip repairs, making it a cost-effective choice. However, they might also cover windshield replacements under certain circumstances.

9. Cost Consideration: Rock chip repairs are generally more affordable than full windshield replacements. If the damage is repairable, it could save you money in the short term.

10. Professional Evaluation: The best way to determine the appropriate action is by consulting a professional windshield technician. They can assess the damage’s extent and provide expert advice on whether a repair or replacement is necessary.

In conclusion, when faced with windshield damage, carefully assess the size, location, and severity of the issue. Prioritize your safety and consider seeking the opinion of a skilled windshield technician. They can guide you toward the best solution, whether it’s a rock chip repair to restore clarity or a new windshield for optimal safety and visibility.

Selecting Rapid Response Dallas for your auto glass repair or replacement needs is a decision backed by a multitude of compelling reasons. Our commitment to unparalleled service, extensive expertise, advanced technology, and customer-centric approach sets us apart as the preferred choice in the industry.

1. Swift and Efficient Service: As our name suggests, Rapid Response Dallas prioritizes quick and efficient solutions. We understand the inconvenience and safety concerns posed by damaged auto glass. Our team is equipped to swiftly respond to your needs, ensuring minimal disruption to your daily routine.

2. Years of Experience: With a substantial track record in the auto glass repair and replacement industry, we bring a wealth of experience to every job. Our skilled technicians have honed their craft over the years, mastering intricate repair techniques and ensuring seamless windshield replacements.

3. Quality Craftsmanship: We take immense pride in the quality of our work. Our technicians adhere to the highest industry standards, employing precision and attention to detail in every repair or replacement project. You can trust us to deliver results that not only meet but exceed your expectations.

4. State-of-the-Art Technology: At Rapid Response Dallas, we leverage cutting-edge technology and tools to perform auto glass repairs and replacements. This allows us to execute intricate repairs and install new windshields with utmost accuracy, enhancing the structural integrity of your vehicle.

5. Cost-Effectiveness: Choosing us can often save you money in the long run. Our expert team is skilled in evaluating the extent of damage and determining whether a repair or replacement is more cost-effective. We always strive to offer solutions that make sense for your budget.

6. Safety First: Your safety is our paramount concern. A compromised windshield can significantly impact your vehicle’s structural integrity and your personal safety. We take this responsibility seriously, ensuring that every repair or replacement we undertake adheres to the highest safety standards.

7. Convenience: We understand the busy lives of our customers. That’s why we offer flexible scheduling options and convenient on-site services, minimizing disruptions and making the process hassle-free for you.

8. Customer-Centric Approach: At Rapid Response Dallas, you’re not just a customer – you’re a valued member of our community. Our friendly and knowledgeable staff is dedicated to providing personalized service, addressing your concerns, and keeping you informed throughout the repair or replacement journey.

9. Satisfaction Guaranteed: Your satisfaction is our ultimate goal. We stand behind our work, offering warranties on repairs and replacements to give you peace of mind.

In conclusion, Rapid Response Dallas stands as a trusted leader in auto glass repair and replacement for numerous reasons – from our swift and efficient service to our unwavering commitment to quality, safety, and customer satisfaction. When you choose us, you’re choosing excellence in every facet of auto glass care.

We never charge for estimates. Bring your vehicle to us or request a quote online to get your estimate started.

We’d also like to caution you against going to an auto glass repair shop that does charge for service estimates. Free quotes are standard among high-quality shops in our industry, so if you’re asked to pay for a quote, chances are you’re dealing with a shady shop. 

Windshield replacement costs can vary widely depending on the make and model of your car. If you have a newer-model vehicle that needs ADAS calibration in addition to the replacement, that service will cost extra. If you’re using insurance, your total cost will depend on your coverage and deductible.


To get an idea of what you can expect to pay, you can get a free estimate by stopping into one of our convenient locations. You can also give us a call to schedule your quote or fill out the free estimate form on our website.

We can complete a simple chip repair in as little as 30 minutes; however, the time required really depends on the severity of the damage and the shape of the chip.


If you don’t have time to sit at the shop for half an hour or so, we can schedule a mobile repair rather than in-shop service and get the job done while you’re at work or at home. That way, you don’t have to inconvenience yourself at all!

Yes. You’ll need to be extra cautious with your new windshield for at least a couple of days to allow the sealant and resin to cure properly. 

1.    Avoid Touching the Adhesive

The installation process requires adhesive tape to be applied around the perimeter of your windshield. This protects your windshield’s seal from interference due to debris or dust during the curing period. Leave this tape in place for two days after your new windshield is installed.

2.    Be Gentle With Your Doors

Opening and closing the doors of your vehicle can rapidly alter the pressure inside your vehicle, potentially compromising the integrity of the adhesive while it’s curing. Slamming your car doors can also puncture the seal. For the first couple of days after getting your replacement window installed, take the time to gently close your car doors.

3.    Crack the Windows

If the weather cooperates, it’s a good idea to keep the windows rolled down slightly. This helps to facilitate the curing process and prevents a pressure differential from compromising the integrity of the glass. Rolling down windows one inch for a day or two should be sufficient.

4.    Stay Away from Car Washes

Under no circumstances should you wash your vehicle at a high-pressure car wash within the first 48 hours after car windshield replacement. The water pressure applied to your vehicle during washing can shift the molding or damage the seal. It’s best to wait at least two full days to allow the molding and adhesive to fully cure.

5.    Keep the Dashboard Clear

Anything that touches or pushes against your windshield could interfere with the curing process. Keep your dashboard clear of all objects and wait to use your sun shade for the first 48 hours after installation. You should also wait 48 hours to replace your dash mat. Finally, do not put a cover on your vehicle for at least two days.

  1. Avoid parking the car under direct sunlight.
  2. Never leave chips or cracks unrepaired.
  3. Use good quality cleaning products.
  4. Replace windshield wipers regularly.
  5. Don’t slam the doors.

Your Trusted Auto Glass Center: Expert Windshield Replacement and Calibration Services

Discover unparalleled expertise at our complete auto glass center. We specialize in windshield replacement and offer fully certified calibration services, ensuring your vehicle’s safety and performance. Trust us for top-quality solutions and peace of mind on the road.